Services

Sunday 19 May 2013

Credit Transfer

Z Mobile allows all customers to do credit transfers from one number to other number.
To complete the transfer of credit, you must use code *121* as follow:
*121* 045 XXX XXX * amount in EUR Cent #
Example:

To transfer 3 EURO, press 121045123456*3 #

After you will receive a confirmation that the transfer has been completed with success.

Administering Talk to 10 circle

All users of prepaid and postpaid packages can administer their circle “Talk to 10” to see or modify the list of registered numbers. To enable this option, you have to press the following numbers:
To see the list of registered numbers, press

131#

To remove a number from your circle, type

1311* Requested number #

To add a number in your circle, type

1312* Requested number #

Talk to 10 circle can be modified even through calling the operator at 888

Check account status

You can check your account status at any time. To check your account status you have to press the code as follow:

*101#

Afterwards in your mobile display you will receive your account status and the expiry date of your Z.Mobile account. Other free services like SMS, MMS and Internet will be shown also.
If you are abroad, you can check your account status in the same way, using the same code:

*101#

Starting

You can start right away with using Z.Mobile services following these simple steps:
First Step:
Insert/Place your Z Mobile SIM card into your mobile and active the device
Second Step:
Make a call to active your number. Calling number can be toll free number or fee number (calling emergency numbers or forbidden numbers will not active your number)

Enjoy Z Mobile!
If you require any assistance, refer to this Manual Guide, visit our website www.zmobileonline.com or call our toll free numbers.

Costumer care number 045 500 500.

Manual Guide for Z.Mobile phone services

Thank you for choosing our Z.Mobile phone services
Our outstanding offers are very convenient for those who wishes to have long communication with important people around the world.

The way of starting using these services is very easy, you just need to insert the SIM card into your phone and you're ready to call.

Instruction on how to charge your account

You can purchase Z.Mobile refilling cards to any our selling points and our authorized distributors throughout the territory of Republic of Kosova.

Refilling cards has a hidden number underneath of the scratching panel which allows you to recharge your account.
To charge your account, first of scratch off the hidden numbers in the scratching card then write the numbers as follow:

103revealed # and press call button.

Selecting the language you prefer

You can select the language you want for all the services that Z.Mobile offers for you.
To select your preferred language you need to press:
*132* number of the language you prefere #

Language numbers are:
1 – Albanian
2 – English
3 – Serbian

Example: To select Albanian language press:

1321#

Checking your own Z.Mobile phone number

You can check your Z.Mobile phone number in your display by pressing:

*134#

Making and Receiving phone calls

To make a phone call you need to press the entry code along with the respective number. To receive or make a phone call within the territory of Republic of Kosova the Z.Mobile entry code is 045 XXX XXX . To receive a phone call from abroad the Z.Mobile entry code should be followed by country code +377 45 XXX XXX

Using Z Mobile when abroad – Roaming

To make a phone call while your outside of Kosova, you need to press required number, including Z Mobile number together with country code, as follow:

+377 45 XXX XXX

Changing fee plan

Z Mobile enables all subscribers to modify their fee plan. After activating your number your main fee plan will be “Talk to 10”

You can check or modify your fee plan using this code: *133*#. After pressing this code: *133*#, your screen will display the list of fee plans along with their identify numbers offered by Z Mobile. For selecting the fee plan you want you have to press:

133 number of identifying rate #

Example: To select the first rate with identified number 1 press *133*1#

Card Validity

Active balance– 180 days

Once you insert SIM card in your phone, you have activated your account and you can make and receive calls regularly. Upon refilling your account, your number will continue to be active for 180 days maximum.

Inactive balance– 14 days

You will have an inactive account balance if 180 days have expired after the day your account was refilled last. In this condition you will be able only to receive calls and SMS.

In addition, the inactive account will enable you to refill the account, make emergency calls and contact the Client Care of Z Mobile

Expired balance – 30 days

If after the expiry of inactive account, you do not refill your account, then the expiry period will end. In this condition you will only be able to make emergency calls or refill the account. Receiving calls or SMS is not allowed. The account may be reactivated only by refilling it.

Complete number blocking

In this condition you may not make any phone call because your number is blocked and completely aborted. The remaining amount in your account will also be lost together with the number. You will not be able to reactivate your number.

Important Information

For all information related to phone services provided by Z Mobile, you may contact:

1. Client Care of Z Mobile on 045 500 500 (from Z Mobile and Vala calls are free, while from other operators calls are charged with regular fees)
2. You may also call on 888 and use all services through automatic voicemail which will help and instruct you about each service and will provide you information about your account.
3. E-mail info@zmobileonline.com
4. Web www.zmobileonline.com

Other important numbers (all free of charge)

Emergency   112
Police   192
Fire brigade   193
Hospital 194

Enjoy with Z Mobile!

For any notice or help you might need, you can contact us for free on 045 500 500, write in info@zmobileonline.com or visit us at one of our sale points.